Terms of Service

Effective Date: 01/01/2024

Welcome to Aura Permata! By accessing or using our website at https://aurapermata.com or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General Information

Aura Permata is operated by PT Quasi Soft Indonesia, located at Jl Raya Ubud, Ubud, Bali, 80571 Indonesia. The manager of Aura Permata is Ni Kadek Dwilestari. For inquiries, please contact us at info@aurapermata.com or via WhatsApp at +62 813 3899 1664.

2. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old or have parental/guardian consent to use our site. If you do not agree with these Terms of Service, please do not use our website.

3. Products and Services

Aura Permata provides handmade, organic spa products, including soaps, scrubs, and massage oils. All products are subject to availability, and we reserve the right to modify, discontinue, or limit the quantities of any product without prior notice.

4. Orders and Payments

  • Order Process: Orders can be placed through our website or via WhatsApp at +62 813 3899 1664.
  • Pricing: All prices are listed in Indonesian Rupiah (IDR) and are subject to change without prior notice.
  • Payment: We accept secure online payments through trusted third-party payment processors. Payment must be completed before orders are processed.
  • Cancellations: Orders can be canceled before shipping. Once shipped, cancellations are not possible.

5. Shipping and Delivery

  • Local Delivery: We currently ship to locations within Indonesia.
  • International Shipping: Not yet available but planned for future expansion.
  • Delivery Times: Estimated delivery times vary based on location. Delays may occur due to unforeseen circumstances.
  • Shipping Costs: Calculated during checkout and are the responsibility of the customer.

6. Returns and Refunds

  • Returns: Due to the handmade nature of our products, returns are only accepted for damaged or defective items.
  • Refunds: Refunds will be issued for returned items that are approved as damaged or defective. Contact us within 7 days of receipt for assistance.
  • Exchanges: Exchanges may be offered for defective items, subject to availability.

7. Intellectual Property

All content on our website, including images, text, logos, and product descriptions, is the property of Aura Permata or its licensors. Unauthorized use of this content is strictly prohibited.

8. User Responsibilities

By using our services, you agree to:

  • Provide accurate and up-to-date information during the order process.
  • Use our products as intended and follow any care instructions provided.
  • Not engage in activities that harm our website or business, including but not limited to unauthorized access or distribution of malicious software.

9. Limitation of Liability

Aura Permata is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our liability is limited to the cost of the product purchased.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our services following any changes indicates acceptance of the revised terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Indonesia. Any disputes will be resolved in the courts of Bali, Indonesia.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: